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Shipping & Returns

Shipping

Domestic Shipping

The Colossal Shop ships worldwide via USPS from our Chicago headquarters. We ship orders Monday through Friday. 1-day Express options are also available. All shipments within the U.S. should arrive within 2-6 business days.

Priority Mail shipments include online tracking. (First Class Mail does not.) Please wait 24-48 hours for the tracking code to update on the USPS website. If you do not receive an email with a shipping notice and tracking code please check your spam folder. If you're still having trouble, contact us at hello@colossalshop.com and we will send one to you.

Shipping rates:

For orders that weigh less than 1 lb (sent via USPS First Class Mail), and all Express orders, we utilize real-time carrier shipping based on total order weight. All other orders ship via Priority Mail for a flat rate of $7.95 (1 lb - 4 lbs) or $12.95 (4 + lbs).

International Shipping

We are happy to ship to countries around the world via USPS. Because of customs it is difficult to estimate delivery times. It seems most international shipments arrive within two weeks but occasionally take longer. 

  • USPS First Class Mail International: Most affordable. Most packages arrive in 1-3 weeks, but times may vary. Please be be aware that parcel tracking may not be available for USPS FCMI.
  • USPS Priority Mail International: Packages arrive usually within 10 days. Includes parcel tracking. 

Shipping rates: 

The Colossal Shop offers shipping rates based on total order weight. We also offer special flat rates for the UK, Australia, and Canada.

Customs Fees / VAT / Duties:

Please be aware that you - or the recipient, if you are sending a gift - may be responsible for additional customs fees, VAT, or duties charged during the process of delivering your order. These fees are controlled by government authorities in your home country and can vary from area to area. It is unfortunately quite difficult to estimate what these fees might be prior to shipping and we encourage you to check with the laws in your area if you have further questions. Your government website is likely a great resource for this sort of information.

Shipping Restrictions:

We are unable to ship to: Brazil, China, Colombia, Greece, India, Indonesia, Italy, Lebanon, Mexico, Peru, Portugal, Saudi Arabia, South Africa, United Arab Emirates, Vietnam.

Returns & Exchanges

Domestic Returns

If anything you purchase from the Colossal Shop is unsatisfactory or damaged you can return it to us within 15 days of purchase for a full refund or exchange voucher equal to the value of the item(s) you ordered. Shipping costs are nonrefundable. To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging where appropriate. We cannot accept returns of edible items. We cannot accept returns after more than 15 days post-purchase. 

To make a return please email us at hello@colossalshop.com and we will send you a return label. Once your return is received and inspected, we will send you an email to notify you that we have received it and will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your credit card or original method of payment.

Sale items will not be considered for exchange or refund unless the product is damaged or defective.

International Returns

At this time The Colossal Shop is unable to offer return postage to our international customers. If you are not completely blown away by any item you receive from us, you may send it back to us at your expense for a full refund. For more information on our international return policies, please get in touch at hello@colossalshop.com.