Where do you ship?
The Colossal Shop ships worldwide from our Chicago headquarters using USPS. See our Shipping and Returns page for more information.
How long will it take for my order to arrive?
U.S. orders should arrive within 2-6 business days. International orders usually take between 2-3 weeks. For more information about shipping rates, times, and policies see our Shipping and Returns page. We offer express shipping options for orders shipping within the U.S.
Where is my order?
All Priority Mail orders include a delivery tracking code, however the tracking does not update for some countries once clearing customs. Be sure to check your shipping confirmation email for the appropriate tracking link. If you did not receive a shipping confirmation email, please let us know at firstname.lastname@example.org.
Are customs, VAT, or duty fees included in the order?
Please be aware that you - or the recipient, if you are sending a gift - may be responsible for additional customs fees, VAT, or duties charged during the process of delivering your order. These fees are controlled by governmental authorities in the country where the package is shipped to, and can vary from area to area. It is unfortunately quite difficult to estimate what these fees might be prior to shipping and we encourage you to check with the laws in your area if you have further questions.
My order was lost or damaged, what do I do?
In the event of a lost package or damaged item please contact us immediately (email@example.com) and we will address the specific issue. For international orders, we ask that you please wait 5 weeks from ordering before assuming the item is lost. For damaged goods, please contact us and include photographs of the damage.
Do you offer gift wrapping?
We do not offer gift wrapping, however please include in the notes box with your order that the item is a gift and we will omit specific billing details (prices & shipping) from the invoice. We are also happy to include a printed note with a special message.
You ship to my country but my order won’t go through.
There are two possibilities: first, there is a 4lb weight limit, set by the United States Postal Service, for First Class International Mail. If the total weight of the items in your order exceeds 4lbs, it won’t be accepted. You may place two separate orders, or if you wish to use Priority Mail International, contact us at firstname.lastname@example.org.
Second, sometimes a postal code isn’t recognized for a country that we ship to. If this seems to be the problem, contact us at email@example.com and we will provide an alternate link to complete your order.